Refund Policy

Last updated: April 14, 2026

This Refund Policy applies to all consulting services purchased through drivn.autos and provided by DRIVN Autos LLC ("DRIVN," "we," "us," or "our"). By purchasing a service, you agree to the refund terms described below.

1. Our Commitment

DRIVN stands behind the quality of our consulting services. We want every client to feel confident in their decision to work with us. If things don't work out, we keep it simple and fair.

2. Cancellation Before Work Begins

If you cancel your service before any work has begun, you will receive a full refund — no time limit, no questions asked. This applies to all service tiers.

3. Cancellation After Work Has Begun

If you cancel after work has commenced, a processing and admin fee will be retained to cover service setup costs including account onboarding, AI research tools, and initial consultation. The remainder will be refunded to your original payment method.

DRIVN Deal Analysis ($250)
$100 processing fee retained — $150 refunded.

DRIVN Vehicle Locator ($500)
$150 processing fee retained — $350 refunded.

DRIVN Full Consult ($1,000)
$250 processing fee retained — $750 refunded.

4. When Work Is Considered Commenced

Work is considered commenced when DRIVN performs any of the following on your behalf:

Market research or inventory searches.
Dealer outreach or pricing analysis.
Deal review or written recommendations.
Any communication with dealerships or third parties related to your vehicle request.
Initial research using AI-powered tools on your behalf.

You will be notified when work begins on your engagement.

5. Completed Services

Once a service has been fully delivered, no refund is available:

Deal Analysis: Complete upon delivery of the written recommendation.
Vehicle Locator: Complete upon presentation of matching vehicle options.
Full Consult: Complete upon presentation of a vetted deal ready to sign.

6. DRIVN-Initiated Refunds

DRIVN will issue a full refund — with no processing fee — in the following situations:

Service is unavailable in your state or jurisdiction due to regulatory restrictions.
DRIVN determines it is unable to fulfill the agreed service due to circumstances within our control.
DRIVN has not yet begun any work on your engagement.

7. No Guarantee of Results

DRIVN's fee is for the consulting service rendered — not for a guaranteed outcome. We do not guarantee that a vehicle will be found, that a specific price will be achieved, or that a purchase will be completed. Market conditions, dealer cooperation, and vehicle availability are beyond our control.

8. How to Request a Refund

To request a refund, email support@drivn.autos with:

Your full name.
The email address used at checkout.
The service purchased and date of payment.
The reason for your cancellation.

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.

9. Chargebacks

We encourage clients to contact us directly before initiating a chargeback with their payment provider. Filing a chargeback without first contacting DRIVN may result in delays. We are committed to resolving disputes fairly and promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised policy on this page with an updated date. Material changes will be communicated via email or prominent notice on our website.

11. Contact

DRIVN Autos LLC | FL
Email: support@drivn.autos
Website: drivn.autos