Frequently Asked Questions
Everything you need to know before you get started.
Simple. You tell us what you want — make, model, trim, color, must-haves. We take it from there. Depending on your tier, we analyze your deal, locate the vehicle, or handle full pricing research and dealer outreach on your behalf. You show up when it’s time to sign.
DRIVN Deal Analysis ($250) — you found a deal and want us to review it before you commit. DRIVN Vehicle Locator ($500) — you know what you want, we search dealer inventory and find your best options. DRIVN Full Consult ($1,000) — our complete service. We locate, research, conduct dealer outreach, and present you with a vetted deal ready to sign.
No. DRIVN is a consumer consulting service. We do not buy, sell, or take title to any vehicle. You purchase directly from the selling dealership. DRIVN is not a party to your vehicle purchase.
Never. Our flat fee from you is our only compensation. We do not accept referral fees, kickbacks, or incentives from any dealer, manufacturer, or lender. That’s how we stay on your side.
Both. New, used, certified pre-owned. If it’s on a lot or in a private listing, we can track it down.
Deal Analysis is typically delivered within 24 hours. Vehicle Locator and Full Consult depend on what you’re looking for — most clients have a solid match within 3–7 days.
No. Book a consult at no charge. We’ll talk through what you’re looking for, recommend the right tier, and get started from there.
Payment is a flat one-time fee per service — no hidden charges, no commission tied to the car price. You know exactly what you’re paying before we start. All payments are processed securely through Stripe using 256-bit encryption. See our Pricing page for details.
No. You contract directly with the selling dealership. All financing, warranties, title transfers, and registration are between you and the dealer. DRIVN provides consulting and research — we are not a party to the transaction.
Absolutely. That’s exactly what the Deal Analysis tier is for. Upload your deal and we’ll tell you if the numbers make sense, what fees to push back on, and whether the car is worth what they’re asking.
We stand behind our work. If we can’t locate the vehicle you described or the deal doesn’t make sense, we’ll tell you honestly — and we won’t push you into something that doesn’t fit. Reach out to our team and we’ll make it right. See our Refund Policy for details.
We’ll let you know. If we’re unable to locate a vehicle matching your criteria within a reasonable timeframe, we’ll discuss your options — including adjusting your search or issuing a refund. See our Refund Policy for details.