Privacy Policy

Last updated: April 14, 2026

DRIVN Autos LLC ("DRIVN," "we," "us," or "our") operates drivn.autos and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.

1. Information We Collect

Information you provide directly to us:

Name, email address, and phone number when you submit a consult request or newsletter signup.
Vehicle preferences, budget, timeline, and location details you share through our chat, intake forms, or direct communications.
Payment information processed by our third-party payment processor, Stripe. DRIVN does not store, access, or retain your payment card numbers.

Information collected automatically when you visit our site:

IP address, browser type, operating system, referring URL, and pages visited.
Device identifiers and general geographic location (city/region level).
Cookies and similar tracking technologies as described in our Cookie Policy.

Information collected through AI-powered tools:

DRIVN uses an AI-powered chat assistant (DRIVN 2.0) on our website. Conversations with DRIVN 2.0 may be recorded and stored to improve our services. Information you share in the chat is treated with the same protections as any other personal information described in this policy. DRIVN 2.0 is not a human — its responses are generated by artificial intelligence and are not binding offers or guarantees.

2. How We Use Your Information

To deliver the car buying consulting service you requested.
To communicate with you about your vehicle search, consult appointments, and service updates.
To send marketing emails if you have opted in (you may opt out at any time).
To improve our website, services, and AI-powered tools.
To detect and prevent fraud or unauthorized activity.
To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Service providers who help us operate our business (payment processors, email platforms, hosting providers, analytics tools) under confidentiality agreements.
Dealerships or third-party vendors only as necessary to fulfill your specific vehicle request — and only with your prior consent. We will never share your information with a dealer without your explicit approval.
Law enforcement or regulators if required by applicable law, subpoena, court order, or government request.
Business transfers — if DRIVN is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Your Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, and other states with consumer privacy laws may have additional rights, including:

The right to know what personal information we collect and how it is used.
The right to request deletion of your personal data.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of personal data (we do not sell your data).
The right to opt out of automated decision-making or profiling.
The right to non-discrimination for exercising your privacy rights.

We do not sell, share, or rent your personal information to third parties for their marketing purposes.

To exercise any privacy right, email us at privacy@drivn.autos. We will respond to verified requests within 45 days as required by applicable law.

5. Email Marketing

If you subscribe to our newsletter or marketing emails, you consent to receive commercial electronic messages from DRIVN. You may unsubscribe at any time by clicking the unsubscribe link in any email or by emailing privacy@drivn.autos. We comply with the US CAN-SPAM Act and all applicable state email marketing laws.

6. Data Retention

We retain your personal information for as long as needed to provide services to you, maintain business records, or comply with legal requirements. If you request deletion, we will remove your data within 30 days except where retention is required by law.

7. Cookies and Tracking

Our website uses cookies necessary for site functionality and analytics. For detailed information about the cookies we use, how to manage them, and your opt-out options, see our Cookie Policy.

8. Do Not Track

Our website does not currently respond to Do Not Track (DNT) browser signals. You may manage your cookie preferences through our Data Preferences

SMS Terms page.

9. Security

We implement reasonable technical and organizational measures to protect your information, including encryption of data in transit (SSL/TLS), secure payment processing through Stripe (256-bit encryption), and access controls limiting who can view your data. However, no internet transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal information, contact us at privacy@drivn.autos and we will delete it promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services (including dealer websites, vehicle listing platforms, and payment processors). DRIVN does not control, endorse, or assume responsibility for any third-party privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

DRIVN Autos LLC | FL
Email: privacy@drivn.autos
Website: drivn.autos